Privacy Policy

This Privacy Policy sets out the rules for the collection, processing and use of personal data collected from you by the website www.multichem.pl (hereinafter referred to as the "Site" or "Site") operated by MULTICHEM Sp. z o.o., based in Lubon, taking into account applicable laws, in particular the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (GDPR).

 

1. WHO PROCESSES YOUR DATA?

The administrator of your personal data is MULTICHEM Sp. z o.o. with its registered office in Luboń, postal code 62-030 Luboń, ul. Przemysłowa 2, entered in the register of entrepreneurs of the National Court Register kept by the District Court Poznań - Nowe Miasto and Wilda in Poznań, VIII Economic Department of the National Court Register under KRS number 0000104551, NIP: 7791548062, REGON: 630765083 ("We").

 

Contact:

You can contact us by mail at MULTICHEM sp. z o.o., ul. Przemysłowa 2, 62-030 Luboń or by email: admin@multichem.pl.

 

2. WHAT DATA WE COLLECT? 

As part of running the Site, we may ask you to provide us with data, including personal information.

The data we collect includes, where applicable, in particular:

• unique advertising ID of the user,

• data about your activity on the site, including click analysis, 

• device identifier,

• browser type, domain and communication language, operating system and its assigned settings,

• country,

• time zone,

• websites visited,

• personal and marketing preferences,

• cookies and pixel tags,

• IP address,

• The name of the Internet provider.

Through the Site, other data may also be collected, including personal data in connection with the provision of forms on the Site:

a) contact form:

• topic of inquiry,

• first and last name,

• email address,

• Phone number (optional for using the form),

• content of the inquiry.

 

b) training order form:

• first and last name,

• company name,

• email address,

• Phone number (optional for using the form).

 

c) newsletter signup form:

• email address.

 

Through the Site, other data may also be collected, including personal data in connection with the provision on the Site of the opportunity to create a Customer account (hereinafter: "Account"):

a) Account registration:

• email address,

• password

 

b) Registration or login via external authentication services (Facebook, Google):

 

If you are a user of a service that allows you to log in to an Account on our Site, that is, Facebook or Google, you have the option to register and log in using the account data you have on that service. By registering through this third-party service, you allow us to access the personal data contained in your profile existing within this service to the extent necessary to establish an Account, i.e., where applicable, data in the form of:

• basic profile data: Facebook will provide us with basic information about you, such as your name and email address,

• login information: every time a user logs in using Facebook, we can obtain information about that login, such as date and time, IP and device information,

• when you sign in to your account on our service using the "Sign in via Google" function, Google provides us with your username, email address from your Google account.

• Your email address will be used to link your Google account to your account on our service.

• When you use the "Sign in via Google" function, Google does not access your account on our Website.

 

c) maintaining the Account:

• Name,

• surname,

• country,

• company name,

• company address (optional),

• distributor name,

• telephone number (optional).

 

In the case of personal data collected via the "Career" tab, we include a dedicated separate information on the processing of personal data in the link below the forms. We recommend that you familiarize yourself with their content when using the forms.

In addition, we collect, use and share aggregated data, such as statistical or demographic data. For example, we may aggregate our Site usage data to calculate the percentage of users accessing a particular feature of the Site. However, if we combine aggregated data with your personal information, this may directly or indirectly identify you.

We do not collect special categories of personal data (including data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning health, sexuality or sexual orientation). We also do not collect any information regarding criminal convictions and criminal acts.

Our Site is not intended for use by children, we do not knowingly collect data on children. 

Your provision of data is voluntary, but failure to do so may entail the inability to use some of the services of our Site.

2.1 SERVER LOGS

Using the Site, each time involves sending a request to our server. Individual requests are recorded in server logs and are stored there. The data contained in the logs consist of: Your IP address, the time the query arrived, the time the response was sent, information about the user's browser and operating system. This data is not associated with specific users of our Website, nor is it used to identify users in any way, it is used only for server administration purposes and is generally stored for a period of 12 months.

2.2 COOKIE FILES

Our Site collects data contained in cookies. Cookies are small text files sent by the Site and stored on your terminal device, containing certain information related to your use of the Site.  

Cookies are used, among other things, to create the possibility of visiting our Site, in order for our Site to display properly and allow you to use all of its features and to protect our Site from abuse and spam.

Subject to the consents you have given us, we may use cookies to personalize content and advertising on our Site (and other sites) and to analyze traffic on our Site. Where applicable, we may also share information about your use of our Site with our partners, who may combine it with other information you have provided to them or that they have collected as a result of your use of their services. 

By consenting to marketing cookies, you agree that we may share your information with our advertising and business partners, who may combine it with other information you have provided to them or that they have collected as a result of your use of their services, and that we may automate the processing of your information to personalize content and advertisements on and off our Site.

In connection with the use of statistical and marketing tools on the Site from providers such as Google, among others, consent to statistical and/or marketing cookies is tantamount to consent to the transfer of data to the United States, which is not subject to a decision by the European Commission finding an adequate level of protection under European data protection legislation. 

For more detailed information on the various tools used on our Site, please refer to the following Privacy Policy.

Our Site may contain links to other websites or applications, including those of our business partners. Please be aware that third-party websites may also use cookies. We have no control over third-party websites and are not responsible for the cookies they collect or access. When clicking on a link or application, please keep in mind that each has its own policy on the use of cookies. For this reason, we ask that you review their privacy policies before using other websites or applications.

2.2.1 TYPES OF COOKIES

Depending on the storage period on the end device, the cookies we use can be divided into: 

session cookies: stored on the user's device and remaining there until the session of a given browser ends. The stored information is then permanently deleted from the device's memory.  

permanent cookies: they are stored on the user's terminal device for the time specified in the parameters of the cookies or until they are deleted by the user. 

We use the following types of cookies: 

Essential cookies contribute to the usability of the website by enabling basic functions such as site navigation. The website cannot function properly without these cookies.

Preference cookies allow the site to remember information that changes the look or function of the site, such as the user's preferred language or region. 

Statistical cookies help website owners understand how different users use the site. 

Marketing cookies are used to track users on websites. The goal is to display ads that are relevant and interesting to individual users and thus more valuable to publishers and advertisers.

2.2.2 BROWSER COOKIE MANAGEMENT

In many cases, web browsing software allows cookies to be stored on your device by default, giving you the ability to manage and/or delete cookies according to your preferences. 

You can find a link to the tool used on the Site to manage your cookie installation preferences at the bottom of our Site by clicking on the paperclip icon.

To delete cookies stored on your computer, follow the instructions that your browser's manufacturer provides on its products' cookie management help page.

3. PURPOSES FOR WHICH WE COLLECT YOUR PERSONAL DATA AND LEGAL BASIS

In the course of operating the Site, we process your data, as applicable, for the following purposes: 

3.1 to enable users of the Site to use the contact form under the "Contact Us" tab, and in particular to:

3.1.1 to answer your questions sent via the contact form - based on our legitimate interest (Article 6(1)(f) GDPR), 

3.1.2 to establish or maintain a business relationship between us and you or entities you represent or appear on the bodies of such entities - on the basis of our legitimate interest (Article 6(1)(f) GDPR),

3.1.3 We process your personal data such as your email address on the basis of our legitimate interest (Article 6(1)(f) GDPR), for the purpose of ongoing contact in connection with your inquiry,

3.1.4 We process your personal data, such as your telephone number, which is not mandatory to use the contact form, on the basis of your consent (Article 6(1)(a) GDPR) for the purpose of improving communication in connection with your inquiry and its handling,

3.2 To enable users of the Site to use the training order/enrollment form under the "Training" tab, and in particular to:

3.2.1 To carry out an order/training enrollment placed through a form on the Site (Article 6(1)(b) GDPR where the party to the contract is an individual on the basis of necessity to perform the contract to which the data subject is a party, or to take action at the request of the data subject prior to entering into the contract; or Article 6(1)(f) GDPR on the basis of the legitimate interest of the controller where the party to the contract is a legal entity),

3.2.2 to continue and properly perform the contractual relationship between us and you or the entities you represent or appear on the bodies of these entities in connection with your order/training enrollment - based on our legitimate interest (Article 6(1)(f) GDPR),

3.2.3 Maintaining ongoing contact in connection with a training order/enrollment - based on our legitimate interest (Article 6(1)(f) GDPR),

3.2.4 We process your personal data such as email address on the basis of our legitimate interest (Article 6(1)(f) GDPR), for the purpose of ongoing contact in connection with your order/training enrollment,

3.2.5 We process your personal data, such as your telephone number, which is not mandatory to use in the order/training enrollment form, based on your consent (Article 6(1)(a) GDPR) for the purpose of facilitating communication in connection with your order/training enrollment,

3.2.6 to establish or maintain a business relationship between us and you or entities you represent or appear on the bodies of such entities - on the basis of our legitimate interest (Article 6(1)(f) GDPR),

3.3 To enable users of the Site to establish and use an Account, and in particular to:

3.3.1 To register and maintain an Account, if you have opted to establish one, including in particular to provide Account users with the ability to access industry news and advanced content, and the ability to download materials and certificates from training courses - in connection with the performance of a contract concluded with you (Article 6(1)(b) GDPR when the contracting party is a natural person on the basis of necessity for the performance of the contract to which the data subject is a party) or on the basis of the legitimate interest of the controller (Article 6(1)(f) GDPR when the contracting party is a legal person),

3.3.2 the data you provide in the form of a phone number, the provision of which is optional, will be processed to improve communication between us and you, including providing information about services, answering questions, notifying you of changes to your Account - based on your consent (Article 6(1)(a) GDPR); in some cases, the phone number may be used to verify your identity, which helps prevent fraud and abuse (Article 6(1)(f) GDPR),

3.3.3 the data you provide in the form of your business address, the provision of which is optional, will be processed for the purpose of establishing or maintaining a business relationship between us and you or entities you represent or appear on the bodies of such entities based on your consent (Article 6(1)(a) GDPR), including personalization of offers to business clients and invitations to industry events,

3.3.4 delivery address/business address may be needed to process orders for the proper execution of the contract (Article 6(1)(b) GDPR for individuals or Article 6(1)(f) GDPR for legal entities),

3.4 Protecting the forms provided on our Site from abuse and spam - based on our legitimate interest (Article 6(1)(f) GDPR).

We use the reCAPTCHA service on the Site, which is subject to the Privacy Policy Terms of Service. We use the reCAPTCHA service exclusively to combat spam and abuse on our Site. The reCAPTCHA collects hardware and software information, such as your IP address, browser properties (including browser type and version, screen resolution, language, time and date of access), your Google account data (if you are logged in), your browsing behavior, your accessing behavior (e.g. mouse movements across the reCAPTCHA surface), tasks including image identification if necessary, and sends them to Google for analysis. In accordance with the reCAPTCHA Terms of Service, the information collected from your use of the reCAPTCHA service will be used to improve the service and improve security in general. However, it will not be used by Google to personalize the ads displayed,

3.5 for the purpose of sending commercial information within the meaning of the Electronic Services Act (including newsletters), as long as you have consented to receive them - based on your consent (Article 6(1)(a) GDPR) - remember that you can opt out of receiving marketing information at any time by clicking on the unsubscribe link attached to each commercial communication. We respect your decisions, so you can always change your mind if you do not want to receive any marketing information from us in the future,

3.6 carry out activities related to marketing of our products and services - based on your consent (Article 6(1)(a) GDPR), taking into account consents given for the use of particular types of cookies,

3.7 to analyze your activity (including profiling) on the Site in order to tailor (including automated) services and content to your individual preferences, including targeted advertising - based on your consent (Art. 6.1 lit. a GDPR), taking into account consents given for the use of particular types of cookies (profiling based on personal data for the purpose of automated presentation of content tailored to your preferences is carried out only on the basis of your express consent, which you can withdraw/change at any time in the cookie consent management tool, a link to which can be found at the bottom of our Site by clicking on the paperclip icon),

3.8 measuring the effectiveness of advertising and conversions within the relevant advertising networks - based on your consent (Article 6(1)(a) GDPR), taking into account consents given for the use of particular types of cookies, 

3.9 compiling general statistics about users' use of the Site, including the collection of general demographic information (e.g., about the region from which the connection is made) - based on our legitimate interest (Article 6(1)(f) GDPR), taking into account consents given for the use of particular types of cookies,

3.10 To enable users of the Site to manage their consent to the installation of cookies and, where applicable, related processing of personal data - on the basis of our legitimate interest (Article 6(1)(f) GDPR),

3.11 to perform technical operations and troubleshoot technical problems related to the administration of the Site - based on our legitimate interest (Article 6(1)(f) GDPR),

3.12 storing data to ensure accountability (including demonstrating our compliance with legal obligations) - based on our legitimate interest (Article 6(1)(f) GDPR),

3.13 Establish, protect and pursue claims - based on our legitimate interest (Article 6(1)(f) GDPR),

3.14 Ensure the security and integrity of the services we provide electronically, including countering fraud and abuse, combating SPAM, and ensuring the security of traffic on the Site - based on our legitimate interest (Article 6(1)(f) GDPR).

 

4. THE TOOLS WE USE

In order to make optimized use of the information contained in cookies, among other things, we use analytical tools and tools that enable us to manage advertising and marketing of our products, including by displaying targeted advertising based on recognition of your device. 

These tools also allow us to process the collected information in such a way that supports our research and development work and supports our marketing efforts.

Pursuant to the consents you have given us, your personal data (collected, among other things, through cookies) may be processed by automated means (including profiling), and based on the information collected (e.g., your preference data) we may customize the content presented on and off our Site, including advertising content.  

Within the limits of the consents you have given us, through the tools we use, we may also share information about your use of our Site with our advertising and analytics partners, who may combine it with other information you have provided to them or that they have collected as a result of your use of their services. 

4.1 GOOGLE reCAPTCHA

We use the reCAPTCHA service on the Site, which is subject to Google's Privacy Policy and Terms of Service. We use the reCAPTCHA service exclusively to combat spam and abuse on our Site. 

The reCAPTCHA collects hardware and software information such as your IP address, browser properties (including browser type and version, screen resolution, language, access time and date), your Google account information (if you are logged in), your browsing behavior, your accessing behavior (e.g. mouse movements across the reCAPTCHA surface), tasks including image identification if necessary, and sends them to Google for analysis. In accordance with the reCAPTCHA Terms of Service, the information collected from your use of the reCAPTCHA service will be used to improve the service and improve security in general. However, it will not be used by Google to personalize the ads displayed. Our legal basis for the processing in question is our legitimate interest in protecting our Site from abuse and spam.

As the provider of the tool in question is Google Ireland, Google may transfer personal data outside the European Economic Area, including to the United States, where appropriate. The United States is not subject to a decision by the European Commission finding an adequate level of protection under European data protection legislation. Google uses standard contractual clauses (SKUs) when transferring personal data to third countries. You can obtain a copy of the SKUs by contacting the tool provider.

4.2 COOKIE MANAGEMENT PLATFORM - COOKIEBOT

In order to lawfully enable users of our Site to consent to the installation of applicable cookies and, where applicable, the related processing and also the sharing of personal data, we use CMP's Cookiebot platform. 

User consent is recorded and documented by recording the user's anonymous IP number, browser user client, website URL, date and time of consent, and a unique encrypted key. After 12 months, consent is automatically deleted from the log.

The legal basis for the data processing in question is our legitimate interest related to the implementation of the accountability principle under the GDPR.

4.3 GOOGLE ANALYTICS, GOOGLE ADS 

Using Google Ads marketing tools and Google Analytics analytics tools, we process data related to your activity on our Site, including web identifiers, in order to provide you with personalized based on profiling ads or to monitor your choices using statistical and marketing cookies. We only undertake our activities using the tools in question within the limits of the consents you have given for the use of particular types of cookies, including consents for automated decision-making and data transfer to advertising partners. You can check/change the settings of your consents at any time in the tool that allows you to manage your cookie consents, which you can find a link to at the bottom of our Site by clicking on the paperclip icon. To delete cookies already stored on your computer, follow the instructions that your browser manufacturer provides on the help page for managing cookies in its products.

4.3.1 GOOGLE ANALYTICS allows us to generate detailed statistics on how users use our Site. This tool collects data in the form of web identifiers, including cookie IDs, IP address, device IDs and user IDs. With the tools provided by Google, your IP address is anonymized.

In accordance with Google Analytics terms of service, Google states that it will not associate the IP address of the data subject with other data held by Google.

To opt out of Google Analytics cookies, you can also download and install the Opt-out Browser Add-on: a browser add-on that blocks Google Analytics.

More information on Google's collection of user data is available at the link:  https://policies.google.com/technologies/partner-sites 

4.3.2 GOOGLE ADS is Google's advertising system that allows ads to be displayed on Google's ad network and YouTube, where applicable.

In connection with the use of Google Ads tools, other companies, where appropriate and subject to users' consents, may place cookies on users' browsers and read them, or use web beacon images (beacon - a technique used on websites to verify whether a user has accessed certain content) to collect information as a result of displaying ads on the sites.

Google uses the information provided on the Sites (including, where applicable, our Sites) and applications to provide and improve services, manage services, develop new services, measure advertising effectiveness, protect against fraud and abuse, and personalize content and ads displayed on Google and Google's partner sites and applications. You can find detailed information about Google's use of data in the link below: How Google uses data from sites and apps that use our services.

Any user with a Google account can disable personalization of ads on the Internet in Google Ads Settings.

Users signed in to Google can also export all records from the Google website, under "My Activity" (including those related to ads) using the Get Your Data function provided by Google.

In connection with our use of tools provided by Google, your personal data may be transferred to third countries, including in particular the United States. The U.S. is not subject to a decision by the European Commission finding an adequate level of protection under European data protection legislation. Transfers to the U.S. involve the risk of possible access to entrusted data due to programs allowing U.S. public authorities to access personal data transferred from the European Union to the U.S. for national security purposes, resulting in restrictions on the protection of personal data. These restrictions are not implemented in a manner that meets the substantively equivalent requirements of EU law. These laws do not grant data subjects rights that are enforceable against U.S. authorities before the courts. The legal basis for the transfer of personal data to the U.S. in this case is the consent you gave when you entered our Site. You can withdraw your consent at any time in the tool that allows you to manage your consent to the installation of cookies, a link to which can be found at the bottom of our Site by clicking on the paperclip icon.

When transferring personal data acquired in connection with online advertising and measurement outside Europe - Google uses standard contractual clauses (SKUs). The Google Advertising Services Data Processing Rules for services for which Google is a processor include both the relevant SKUs prepared by the European Commission (legitimizing GDPR-compliant data transfer) and UK SKUs (legitimizing GDPR-compliant data transfer adopted in UK law), according to the needs of the respective data transfer processes. Similarly, the Terms of Cooperation between controllers on data protection for services for which Google is the controller include both the relevant SKUs of the European Commission and the UK SKUs, according to the needs of the respective data transfer processes.

5. TECHNICAL MEANS

We make every effort to secure your data and protect it from the actions of third parties. We use all necessary security measures for servers, connections and the Site. In particular, the communication between your computer and our server, when we collect your personal data, is encrypted using SSL (Secure Socket Layer). In addition, our databases are protected from third-party access. If we use subcontractors - we carefully verify their reliability and the security measures they use to protect the data of our Website users.

6. RECIPIENTS OF YOUR DATA 

Where appropriate, we may transfer data:

• persons authorized by us, our employees and associates who need to access the data to perform their duties,

• to processors who process data on our behalf, e.g. companies operating our ICT systems or providing us with ICT tools and server space, companies providing consulting and marketing services to us, providers of analytical and remarketing tools used by us, providers of newsletter mailing tools - to the extent that they process data on our behalf;

• other entities that will process personal data as an independent data controller: business partners (including advertising partners) as part of the marketing tools used on the Site,

• to public entities, if this will result from an obligation imposed by law.

7. RETENTION PERIOD OF YOUR DATA

We will process data that we process on the basis of our legitimate interest until you raise any objection, or until the processing of your personal data is no longer necessary to achieve the purpose for which the data is processed, and when the relevant purpose of the processing has been achieved and completed.

The data that we process regarding the creation and maintenance of an Account in connection with the performance of a contract concluded with you we process in principle for the period of performance of that contract, subject to matters relating to the assertion of claims in connection with that contract.

When responding to your inquiries, your personal data will be processed by us as a general rule until we have answered your question, subject to matters relating to claims that may be raised against us and that we may have against you.

Your personal data provided to us by you in connection with ordering/enrolling for training will be processed by us for the period necessary for the performance of the contract for the provision of training services (if concluded), as well as for the period provided for by applicable laws, primarily taking into account the period of limitation of claims arising from civil law relations between you and us.

We are entitled to process personal data that we process based on your consent until you revoke your consent or until the processing of your personal data is no longer necessary to achieve the purpose for which the data is processed, and when the respective purpose of the processing has been achieved and completed.

Detailed information about the persistence of individual cookies is indicated in the tool used on the Site, which allows you to manage your preferences and consents regarding the use of cookies (link available at the bottom of our Site by clicking on the paperclip icon).

8. YOUR RIGHTS

In connection with the processing of your personal data, you have the following rights, within the limits of the law and as applicable:

1. access to the content of their data and their rectification, deletion or restriction of processing and portability of their data,

2. in situations where we process your data on the basis of your consent, you have the right to revoke it at any time, although this will not affect the lawfulness of the processing that was carried out on the basis of your consent given before revocation,

3. object at any time to the processing of your personal data based on our legitimate interests on grounds relating to your particular situation. In such a situation, we will no longer process that personal data for the relevant purpose unless we demonstrate the existence of valid legitimate grounds for processing that override your interests, rights and freedoms, or grounds for establishing, pursuing or defending claims,

4. to lodge a complaint with the supervisory authority having jurisdiction in particular over your usual place of residence, place of work or place where the alleged violation was committed, if you consider that the processing of your personal data violates the GDPR. In Poland, the supervisory authority is the President of the Office for Personal Data Protection (2 Stawki Street, 00-193 Warsaw).

 

You can exercise some of the above rights yourself:

• Unsubscribing from the newsletter by using the unsubscribe function available in the footer of each newsletter will be equivalent to revoking your consent to the processing of personal data for the purpose of sending the newsletter.

• Consent to the installation of cookies in conjunction with the processing of personal data for the purposes specified by the function of such cookies - you can withdraw in the tool that allows you to manage consent to the installation of cookies, a link to which you will find at the bottom of our Site by clicking on the paperclip icon.

You can exercise your other rights by sending an email to:  admin@multichem.pl. 

We will make every effort to promptly handle your request and provide you with answers to questions about the processing of your data. We will respond no later than 30 days after receiving your request. If this deadline were to be extended, where appropriate, due to the complex nature of the request or the number of requests we have received - we will inform you of the extension, along with an indication of the reasons for such extension.

In case of reasonable doubt about the identity of the person making the request -we will be able to request additional information necessary to confirm the identity of the person making the request. It is not mandatory to provide such data, but failure to do so will result in the refusal of the request.

We store information regarding requests received, in order to demonstrate compliance in accordance with the accountability principle under the GDPR, and to establish, protect and pursue claims.

9. TRANSFER OF PERSONAL DATA TO THIRD COUNTRIES

Notwithstanding the information on the transfer of your personal data to third countries in Section 4 above, your personal data may be transferred outside the European Economic Area as part of our use of Microsoft 365 services, including the email service, e.g. in connection with your use of the contact form available on the Site. Where data transfer will be required on the Microsoft infrastructure side, Microsoft relies on compliance with European law through the use of standard contractual clauses (SCCs) with additional measures to ensure the protection of personal data. You can get additional information on the SCCs used by Microsoft by clicking HERE.

10. CHANGES TO OUR PRIVACY POLICY

Our goal is to ensure that your data is protected as far as possible. Developments in technology and our offerings mean that the Privacy Policy may change.

11. QUESTIONS AND OBJECTIONS

Questions and objections regarding this Privacy Policy may be directed by email to: admin@multichem.pl.