Privacy Policy
This Privacy Policy sets out the rules for the collection, processing and use of personal data obtained from you by the website www.multichem.pl (hereinafter referred to as the ‘Website’ or ‘Site’) operated by MULTICHEM spółka z o.o. with its registered office in Luboń, in accordance with applicable regulations, in particular the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the ‘GDPR’).
- Who processes your data?
The administrator of your personal data is MULTICHEM spółka z ograniczoną odpowiedzialnością with its registered office in Luboń, postal code 62-030 Luboń, ul. Przemysłowa 2, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań – Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register under KRS number 0000104551, NIP 7791548062, REGON: 630765083 (‘We’).
Contact:
You can contact us by post at MULTICHEM sp. z o.o., ul. Przemysłowa 2, 62-030 Luboń or by email: admin@multichem.pl.
- WHAT DATA DO WE COLLECT AND FOR WHAT PURPOSE?
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Źródło danych |
Kategorie danych osobowych |
Cel przetwarzania oraz podstawa prawna |
Okres przechowywania |
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Server logs
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IP address time and date of visit browser and operating system type subpages visited |
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12 months |
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Contact Forms |
subject of enquiry first name and surname e-mail address telephone number (optional) content of enquiry company (optional town/city (Simplex contact form)
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As a rule, until a response to the question is provided, subject to issues relating to claims that may be raised against us and those that we may have against you. |
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Newsletter subscription forms and checkboxes for consent to receive commercial information |
adres e-mail |
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Until consent is withdrawn via the unsubscribe link included in each commercial communication. |
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Cookiebot CMP |
The user's consent is recorded and documented by registering the user's anonymous IP number, browser user agent, website URL, date and time of consent, and a unique encrypted key. |
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After 12 months, the consent is automatically removed from the log. |
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Website analytics tools (detailed information about the statistical tools used on the website is provided further on in the Privacy Policy) |
online identifiers, including cookie identifiers, IP addresses, device identifiers, and user identifiers |
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Detailed information on the durability of individual cookies is provided in the tool used on the Website, which allows you to manage your preferences and consents regarding the use of cookies (link available at the bottom of our Website after clicking on the paperclip icon). |
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Marketing solutions used on the Website (detailed information about the marketing tools used on the Website is provided further on in the Privacy Policy) |
unique user advertising identifier data on website activity, including click analysis device identifier browser type domain and communication language operating system and its settings, country and time zone, websites visited personal and marketing preferences cookie identifiers and pixel tags IP address name of Internet provider |
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Detailed information on the durability of individual cookies is provided in the tool used on the Website, which allows you to manage your preferences and consents regarding the use of cookies (link available at the bottom of our Website after clicking on the paperclip icon).
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Training registration form |
First name, last name, company name, email address, phone number. |
Enabling users of the Website to use the order/registration form for training courses in the ‘Training’ tab, in particular for the purpose of:
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12 months |
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User account |
Service available soon |
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Where applicable, we may process certain data referred to above for purposes related to the pursuit of our legitimate interests – Article 6(1)(f) of the GDPR:
- performing technical activities and solving technical problems related to the administration of the Website,
- data storage for accountability purposes (including demonstrating our compliance with legal obligations),
- determination, protection and pursuit of claims.
In addition, we collect and use aggregated data, such as statistical or demographic data. For example, we may aggregate data about the use of our Website to calculate the percentage of users accessing a specific feature of the Website. However, if we combine aggregated data with your personal data, it may directly or indirectly identify you.
We do not collect special categories of personal data (including data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data, sexuality or sexual orientation). We also do not collect any information regarding criminal convictions and offences.
Our Website is not intended for use by children, and we do not knowingly collect data about children.
Providing your data is voluntary, but failure to do so may result in you being unable to use some of the services on our Website.
In the case of personal data collected via the ‘Career’ tab, we provide dedicated separate information on the processing of personal data in the link below the forms. We recommend that you read this information when using the forms.
- COOKIES
Our Website uses cookies – small text files stored on the user's device that contain information related to the use of the Website. Thanks to them, the Website works properly, is protected against abuse and allows you to use all its features.
In accordance with the consents given, we may also use cookies to personalise content and advertisements and to analyse traffic on the Website.
Details of specific tools can be found later in the Privacy Policy.
The Website may contain links to external websites and applications that also use cookies – we have no control over them. We recommend that you read their privacy policies before you start using them.
Cookies are divided into the following categories depending on their durability:
- Session cookies – deleted after closing the browser.
- Persistent cookies – stored for a period specified in the cookie parameters or until deleted by the user.
Classification of cookies based on their function:
- Essential cookies contribute to the usability of the website by enabling basic functions such as website navigation. The website cannot function properly without these cookies.
- Preference cookies enable the website to remember information that changes the appearance or functionality of the website, such as your preferred language or the region you are in.
- Statistical cookies help website owners understand how different users use the website.
- Marketing cookies are used to track users across websites. The aim is to display advertisements that are relevant and interesting to individual users and thus more valuable to publishers and advertisers.
In many cases, web browsing software allows cookies to be stored on the user's device by default, giving users the option to manage and/or delete cookies according to their preferences.
A link to the tool used on the Website to manage your cookie preferences can be found at the bottom of our Website by clicking on the paperclip icon.
To delete cookies stored on your computer, follow the instructions provided by your browser manufacturer on the help page for managing cookies in its products.
- TOOLS WE USE ON THE WEBSITE
In order to make optimal use of the information contained in cookies, among other things, we use analytical tools and tools that enable us to manage the advertising and marketing of our products, including by displaying targeted advertising based on the recognition of the user's device.
These tools also allow us to process the collected information in a way that supports our research and development work and our marketing activities.
In accordance with the consents you have given us, your personal data (collected, among other things, through cookies) may be processed in an automated manner (including in the form of profiling), and based on the information collected (e.g. data about your preferences), we may customise the content presented on our Website and elsewhere, including advertising content.
Within the limits of the consents you have given us, we may also use the tools we use to share information about your use of our Website with our advertising and analytics partners, who may combine it with other information you have provided to them or that they have collected themselves as a result of your use of their services. Consent to marketing cookies means consent to such sharing and automated processing of your data for the purpose of personalising content and advertising, including outside our Website.
We use Google's analytics and marketing tools to process data related to user activity on our Website, including online identifiers, in order to provide personalised advertising based on profiling or monitoring user choices.
We only use these tools within the limits of the user's consent to the use of specific types of cookies, including consent to automated decision-making and the transfer of data to advertising partners (Article 6(1)(a) of the GDPR). You can check/change your consent settings at any time in the tool that allows you to manage your consent to the installation of cookies, which you can find at the bottom of our Website by clicking on the paperclip icon. To delete cookies already stored on your computer, follow the instructions provided by your browser manufacturer on the help page for managing cookies in its products.
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Tool |
Scope of data processed |
Description of operation |
Relationship with Google (GDPR) |
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Google Analytics 4 (GA4) |
Online identifiers (cookies, device ID, IP address – used temporarily for geolocation, not stored or shared in reports), website activity data, approximate location |
Analysis of statistics, user behaviour, conversion measurement, UX, marketing. When collecting data, Google Analytics 4 does not record or store IP addresses. Analytics deletes all IP addresses collected from EU users before storing them, using domains and servers located in the EU. The collected data will be deleted after 14 months. To opt out of Google Analytics cookies, you can also download and install the Google Analytics Opt-out Browser Add-on: Google Analytics Opt-out Browser Add-on. For more information about Google's collection of user data, please visit: https://policies.google.com/technologies/partner-sites. Aby zrezygnować z plików cookie Google Analytics, możesz również pobrać i zainstalować dodatek do przeglądarki blokujący Google Analytics (ang. Opt-out Browser Add-on): dodatek do przeglądarki blokujący Google Analytics. Więcej informacji dotyczących zbierania danych użytkowników przez Google dostępnych jest w linku: https://policies.google.com/technologies/partner-sites. |
Data entrustment – Google as a processor |
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Google Tag Manager (GTM) |
Technical data: IP address, online identifiers (container loading logs, tag activation condition data) |
Managing and activating tags (e.g. GA4, Ads). |
Data entrustment – Google as a processor |
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Google Ads |
Online identifiers (e.g. cookie identifiers, device identifiers, IP addresses), conversion data, demographic data, data from advertising campaigns |
Displaying ads on the Google advertising network, conversion tracking, remarketing, i.e. displaying ads to users who have interacted with our Website. As part of using Google's advertising services, our website may use cookies and similar tracking technologies (such as web beacons). As a result, other companies, including Google and advertising partners, may, depending on the consents given by the user, place cookies in the user's browser, read them or use web beacons to collect information about interactions with advertisements and website content. Detailed information about Google's data processing is available here: How Google uses data from sites and apps that use Google services and Questions about ads and your privacy. Users can withdraw their consent to Google's use of cookies or device identifiers in the Google Ads Settings section. Users can also withdraw their consent to the use of cookies by other third-party providers on the Network Advertising Initiative opt-out page and control device identifiers in the settings of individual devices. |
Data sharing – Google as administrator |
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Google Signals |
Google IDs, demographic data, data from multiple devices (for logged-in Google users) |
Cross-device reporting, remarketing, enriching GA4 data with data from Google accounts. When users enable ad personalisation in Google services, Google is able to develop a holistic view of how those users interact with an online service across multiple browsers and devices. Google Signals is session data from websites and apps that is linked to users who are logged into their Google accounts and have ad personalisation enabled. Linking this data enables reporting on user activity across devices, remarketing, and conversion export to Google Ads. In order for Google to collect such data, the user must give their consent in the ad personalisation settings in their Google account. The Google Signals mechanism compares the data collected by the website with the data that Google has within its own services (e.g. location, browser, device, search history). If this data matches, the user is identified as the same person and included in the reports. This data is anonymised and aggregated, and the reports provided by Google do not allow for the identification of specific individuals. Any user with a Google account can disable ad personalisation in Google Ads Settings. In addition, Google Signals is only activated on our website if the user consents to the use of cookies for marketing purposes via our consent management tool, in accordance with Article 6(1)(a) of the GDPR. Otherwise, no data is sent to Google via this mechanism. |
Data sharing – Google as administrator |
Users logged into Google can also export all records from Google in the ‘My Activity’ section (including those related to advertisements) using the ‘Download Your Data’ feature provided by Google.
Due to our use of Google tools, your personal data may be transferred to third countries, including the United States. The basis for such transfer is Google LLC's participation in the EU-U.S. Data Privacy Framework, which has been recognised by the European Commission as providing an adequate level of protection.
Google may also transfer data to other countries outside the European Economic Area. In such cases:
- if the country concerned is covered by a European Commission decision on an adequate level of protection, the transfer takes place on that basis,
- in other cases, the transfer is based on standard contractual clauses (SCCs):
The rules for data processing in Google advertising services, where Google acts as a processor, are set out in the Google Ads Data Processing Terms. A list of services covered by these rules can be found at: https://business.safety.google/adsservices/. This document provides for the use of both standard contractual clauses approved by the European Commission (SCC) and UK SCCs (compliant with the GDPR regulations applicable in the United Kingdom), depending on the needs of the specific data transfer.
Similarly, the Terms of Service between data controllers, applicable when Google acts as a data controller, also include the relevant European Commission SKUs and UK SKUs, depending on the nature of the data transfer in question.
- YOUTUBE VIDEOS EMBEDDED ON OUR WEBSITE
We post YouTube videos on our Website in extended privacy mode. This means that YouTube will not collect information about your activity in order to personalise your viewing experience, and the content displayed in extended privacy mode will not affect your browsing experience on YouTube. Extended privacy mode limits tracking, but YouTube may collect data when you click ‘Play’. Therefore, videos are only displayed after the user has consented to marketing cookies.
- INTERACTING WITH US THROUGH OUR SOCIAL MEDIA PROFILES
The information you provide to us when interacting with our social media profiles may include your name/nickname, photo, and other information provided in messages or comments.
We generally do not link this information to information you have provided to us in other ways (e.g., via email), unless the circumstances indicate otherwise (e.g., you sent us a private message on Facebook in which you provided your email address and asked us to contact you).
As part of our social media profiles on platforms operated by Meta (Facebook), Meta Platforms Ireland Limited provides us with aggregated statistics that help us better understand the types of activities users engage in on our profile (‘Page Insights’). For more information about the data processed as part of Facebook Page Insights, click here. Meta Platforms Ireland Limited and we act as joint controllers in relation to the processing of data for Page Insights. All information about the responsibilities of joint controllers in relation to the processing of data for Page Insights can be found here.
Other social media providers may also provide us with aggregate statistics about activity on our social media profiles.
In connection with your interaction with our social media profiles, your data will be processed by us on the basis of Article 6(1)(f) of the GDPR for the purpose of responding to comments, messages and reviews posted on our social media profiles, where applicable, maintaining relationships, managing content published on our profiles, conducting research and analysis on the effectiveness of communication, and for statistical purposes.
Personal data related to your activity on our social media profiles will be stored until it is deleted or restricted, which you can do yourself using the internal systems of the social media provider.
- TECHNICAL MEASURES
We make every effort to secure your data and protect it from third parties. We use all necessary security measures for our servers, connections and Website. In particular, communication between your computer and our server when we collect your personal data is encrypted using SSL (Secure Socket Layer) protocol. In addition, our databases are protected against access by third parties. When using subcontractors, we carefully verify their reliability and the security measures they use to protect the data of our Website users.
- RECIPIENTS OF YOUR DATA
Where appropriate, we may transfer data to:
- persons authorised by us, our employees and associates who need access to the data in order to perform their duties,
- processors who process data on our behalf, e.g. companies that maintain our IT systems or provide us with IT tools and server space, companies that provide us with consulting and marketing services, suppliers of analytical and marketing tools we use, suppliers of newsletter sending tools - to the extent that they process data on our behalf;
- other entities that will process personal data as independent data controllers: business partners (including advertising partners) within the framework of marketing tools used on the Website,
- public entities, if this results from an obligation imposed by law.
- HOW LONG WE KEEP YOUR DATA
The above sections of the Policy generally indicate the periods for which personal data is stored, where applicable, or the criteria for determining those periods. General information on the rules for determining storage periods is provided below.
Personal data that we process based on your consent we are entitled to process until you withdraw your consent or until the processing of your personal data is no longer necessary to achieve the purpose for which the data is processed, and when the purpose of the processing has been achieved and completed, whichever occurs first.
We will process data that we process on the basis of our legitimate interest until you object (unless we demonstrate that our interests override your interests or fundamental rights and freedoms or the grounds for establishing, pursuing or defending claims), or until the processing of your personal data is no longer necessary to achieve the purpose for which the data is processed, and when the purpose of processing is achieved and completed, whichever occurs first.
Detailed information on the durability of individual cookies is provided in the tool used on the Website, which allows you to manage your preferences and consents regarding the use of cookies (link available at the bottom of our Website after clicking on the paperclip icon).
- YOUR RIGHTS
In connection with the processing of your personal data, you have the following rights, within the limits specified by law and where applicable:
- access to their data and rectify, delete or restrict the processing and transfer of their data,
- in situations where we process your data on the basis of your consent, you have the right to withdraw it at any time, but this will not affect the lawfulness of the processing that was carried out on the basis of your consent before its withdrawal,
- object at any time to the processing of personal data based on our legitimate interest, for reasons related to your particular situation,
- to lodge a complaint with the President of the Personal Data Protection Office (or the supervisory authority responsible for personal data protection in another country, in particular in the Member State of your habitual residence, your place of work or the place of the alleged infringement) if you consider that the processing of your personal data infringes the provisions of the GDPR. A list of competent authorities for Member States can be found here.
You can exercise some of the above rights yourself:
- You can opt out of receiving commercial information from us (including newsletters) by using the unsubscribe function available in the footer of every commercial message we send, which will be equivalent to withdrawing your consent to the processing of your personal data for the purpose of sending commercial information.
- You can withdraw your consent to the installation of cookies in connection with the processing of personal data for the purposes specified by the function of such files in the tool that allows you to manage your consent to the installation of cookies, which can be found at the bottom of our Website by clicking on the paperclip icon.
You can exercise your other rights by sending an email to: admin@multichem.pl.
We will make every effort to respond to your request and answer your questions about the processing of your data without delay. We will respond within 30 days of receiving your request at the latest. If this period needs to be extended due to the complexity of the request or the number of requests we have received, we will inform you of the extension and the reasons for it.
In the event of reasonable doubts as to the identity of the person making the request, we may request additional information necessary to confirm the identity of the person making the request. Providing such data is not mandatory, but failure to do so will result in the refusal of the request.
We store information about the requests we receive in order to demonstrate compliance with the principle of accountability referred to in the GDPR, and to establish, protect and pursue claims based on our legitimate interest – Article 6(1)(f) of the GDPR – for a period of 5 years from the date of completion of the request
(i.e. providing a response or ending further correspondence). This period may be extended in the event of ongoing court, administrative or inspection proceedings, as well as in the event of the need to protect against potential claims or pursue claims. In such cases, the data is stored until the proceedings are legally concluded or the claims become time-barred.
- TRANSFER OF PERSONAL DATA TO THIRD COUNTRIES
Notwithstanding the information on the transfer of your personal data to third countries contained in section 4 above, your personal data may be transferred outside the European Economic Area in connection with our use of the following services:
- Microsoft 365, including email services, e.g. in connection with your use of the contact form available on the Website. Microsoft declares the location of data at rest depending on the country of the customer's registered office. For entities from the European Union, data is stored in European data centres (including Ireland and the Netherlands). However, in cases where data transfer is required on the part of Microsoft's infrastructure, Microsoft relies on compliance with European law through Microsoft Corporation's participation in the EU-US Data Protection Framework. Microsoft Corporation may also transfer data to entities outside the European Economic Area in connection with the use of those entities' services. When Microsoft Corporation uses the services of entities from countries that are subject to a European Commission decision finding an adequate level of protection in accordance with European data protection legislation, such a decision forms the basis for the transfer of data to a third country. In the case of entities from countries that are not subject to a European Commission decision finding an adequate level of protection, the basis for Microsoft Corporation's transfer of data to a third country is the relevant standard contractual clauses in accordance with the European Commission's decision (‘SCC’). For more information about the SCCs used by Microsoft, click here.
- Automation of newsletter delivery with GetResponse. In the case of transferring personal data of newsletter subscribers and persons who have consented to receiving commercial information to the provided e-mail address outside the European Economic Area (EEA): a) if the data is transferred to third countries that ensure an adequate level of protection in accordance with the implementing decisions of the European Commission, the transfer is carried out on this basis; b) if the data is transferred to third countries that do not guarantee an adequate level of protection within the meaning of the GDPR, we use standard contractual clauses (SCC). The content of the SCC is available here.
- CHANGES TO OUR PRIVACY POLICY
The development of technology and our services means that the Privacy Policy may be subject to change. The current version of the Privacy Policy is always available on our Website.
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